What's the timeline?
June 23nd: Survey goes out to choose your designs + addon shop opens. July 6nd: Deadline to fill out your survey and choose addons. Earl July: Funds received + Production begins. Early August: Creditcards for extra addons in Backerkit are charged. Early August: Pins are shipped to me so I can start the grading and packing process. August: Rewards are shipped out to backers.
Last updated: June 24, 2020 15:47
I don't understand the process. Can you help?
Feel free to contact me and I’ll send you a video tutorial on how it works!
Last updated: June 22, 2020 18:00
I bought extra's in backerkit, when will I be charged?
All creditcards will be charged on August 10 for add-on payments. The lockdown for the survey is much earlier because I need to know the quantities that I have to order with my manufacturer. Addon payments are only in August because that’s closer to shipping date and that gives you, as a backer, more protection against lost packages and such.
Last updated: June 24, 2020 15:47
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.